Frequently Asked Questions

Ordering

How can I place an order?

Ordering is simple! Just visit the product page for the item you’d like and click “Add to Cart.” You’ll see your shopping cart, and when you’re ready to check out, just follow the step-by-step prompts—it’s quick and easy.

Prefer a more personal touch? You can contact us or call our Customer Service team toll-free at 1-800-243-5160, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.

If you’d rather order by mail, simply send your request to:
The Easton Press
78 Technology Park Drive
Torrington, CT 06790

Is it safe to send my credit card information online to Easton Press?

Yes—your information is protected. Our website uses Secure Socket Layer (SSL) encryption, an industry-standard security protocol that keeps your personal and payment details safe.

If you’d still prefer not to order online, you’re always welcome to contact us or call our Customer Service team toll-free at 1-800-243-5160, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.

When will my credit card be charged?
We only charge your card when your order ships.

If you’ve chosen to pay in installments, your first payment will be charged once your product is shipped. The remaining payments will then be automatically billed each month until your order is paid in full.

What forms of payment do you accept?
For online orders, we accept Visa, MasterCard, Discover, American Express, and PayPal. You can also use these same payment methods to make payments on existing orders through our website.
Please note: PayPal is not available for installment payments or subscription purchases.

For mail-in orders, we’re happy to accept major credit cards or money orders in U.S. dollars, drawn on a U.S. bank.

How long will it take for my order to be shipped?
Most orders ship within 6 to 10 business days of your initial payment, unless otherwise specified at the time of purchase or if you’ve selected an expedited shipping option.

This timeframe allows our U.S.-based bindery to carefully prepare your order with the craftsmanship and quality our customers expect.

You can always check the status of your order here.

Will I receive a confirmation email after placing an order online?
Yes! As soon as you submit your order, a Confirmation page will appear in your browser letting you know your order has been received and is being processed.

You’ll also receive a confirmation email, which we recommend keeping for your records.

What are installment payments?
Installment payments let you enjoy your order right away while spreading the cost over time. Instead of paying the full amount upfront, you can break your purchase into smaller, budget-friendly monthly payments—always interest-free.

Here’s how it works: the total cost of your order (including shipping and service charges) is evenly divided by the number of installments. You’ll pay the first installment at checkout, and the remaining payments will be automatically charged to the credit card you used—once a month until your balance is complete.

There are no surprises, no hidden fees, and no extra charges. Whether you pay all at once or in installments, the total cost is exactly the same. It’s simply an added convenience we offer to make shopping easier.

Please note: installment payments are available only when using a major credit card.

Does it cost more to pay by the installment plan than if you pay all at once?
Not at all. The total cost is the same whether you pay in full or choose installments. Paying in installments is simply a convenience we’re happy to offer, with no added fees or hidden charges.

Why is shipping and service charged on each installment?
To keep your payments simple and even, we divide the total cost of shipping and service across all of your installments. This way, each installment is the same amount.

The overall shipping and service charge doesn’t change—it’s the same whether you pay in full or in installments.

Can I buy a gift certificate? 
Yes! Gift certificates are available and make a wonderful gift for any book lover.

You can purchase gift certificates online here, or by calling our Customer Service team toll-free at 1-800-243-5160, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.

What happens when I choose “This is a gift”?
When you mark your order as a gift, you’ll have the option to include a free personalized card with your message, your recipient’s name, and your name.

Don’t worry—the invoice will not be included in the shipment.

In which states do you charge sales tax?
We are required by law to collect sales tax in certain states. If your order is shipping to one of those states, the applicable sales tax will be automatically calculated and added to your total during checkout.

Are there any additional charges on international orders?
Yes. Orders shipped to Canada or the United Kingdom incur an additional shipping charge, which will be added to your cart at checkout along with the regular shipping and service fees.

How do I cancel an order?
To cancel an order, simply log in to the Customer Service Center on our website. From there, go to “Manage Account/Orders,” select “Cancel an Order,” and follow the prompts.

For security reasons, cancellations can only be made when you are logged in to your account.

What should I do if I receive a damaged item?
If your order arrives damaged, we’re here to help. Please contact us or call our Customer Service team toll-free at 1-800-243-5160, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.

We’ll promptly arrange for a replacement or a full refund—whichever you prefer. Your satisfaction is always guaranteed.

How can I update my account information?
To update your account details, simply log in to the Customer Service Center on our website. Once logged in, go to “Account Information.”

From there, you can update your billing address, manage your payment information, and more—quickly and securely.

Returns

What shipping method does The Easton Press use?
Our standard shipping methods are the U.S. Postal Service and FedEx.

What is your return policy?
Your satisfaction is always guaranteed. If you’re not completely delighted with your purchase, you may return it within 30 days for a replacement or a full refund—no questions asked.

Miscellaneous

Where are Easton Press books made?
Easton Press editions are printed and bound in the USA with imported materials including Italian leather.

What makes Easton Press books special?
Each Easton Press book is crafted as a true work of art—bound in genuine leather, accented in 22-karat gold, and made to last for generations. Bound in the U.S. using fine imported materials, our editions reflect lasting quality and literary excellence. More than half of our profits support The Stanley Family Foundation, funding research into mental illness.

How should I care for my books?
To preserve the beauty and value of your Easton Press books, store them in a climate-controlled room, away from humidity, dampness, or extreme temperatures. Avoid placing books near radiators, direct sunlight, or areas prone to moisture such as basements. Water and other liquids are especially damaging—keep your books safely away from them.

Display your books either upright or flat. Avoid leaning them at an angle, as this can cause warping. For larger or heavier volumes, horizontal display is best to help them keep their shape.

For more detailed care tips, please visit our Caring For Your Books section.

Does Easton Press accept suggestions for new products?
Yes! We’re always exploring new ideas and titles to add to our collection, and customer suggestions play an important role in that process.

We welcome your feedback and product ideas—please email us anytime at CustomerService@eastonpress.com.

Do you sell items other than the books featured on your web site?
If you can’t find a specific title or product, our Customer Service team will be happy to help. Please contact us or call us toll-free at 1-800-243-5160, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.

Our collection is continually updated with new releases and special editions.

How do I request a free catalog?
You can easily request a free catalog by clicking https://www.eastonpress.com/login. It’s a great way to explore our newest releases, classic collections, and special editions.

How can I be added to your mailing list?
The easiest way to start receiving our mailings is to make a purchase.

If you’re not ready to order today, you can still request a free catalog to be added to our mailing list and explore our collections at your leisure.

How do I modify receipts of future product offers?
You can update your marketing preferences anytime - simply click here. From there you can opt in or out of future product offers and newsletters.

Proposition 65
Proposition 65 is a right to know law that entitles California citizens to warnings for products containing chemicals known to cause cancer or reproductive harm. As part of our comprehensive product safety program, Easton Press is committed to full compliance with this law.

For more information about Proposition 65, visit the OEHHA website at: www.p65warnings.ca.gov.

Still need Help?

How do I contact Customer Service?
Email us or call Customer Service (Toll-Free) at 1-800-243-5160, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.